INVU for Independent Living, Assisted Living, Memory Care, Life Enrichment Communities, and Senior Living Communities

Independent Living,
Assisted Living,
Memory Care,
Life Enrichment Communities,
and Senior Living Communities

Independent Living, Assisted Living, Memory Care, Life Enrichment Communities, and Senior Living Communities

Most of the potential clients who visit your residence never return. Maybe the individual wasn’t ready, maybe they opted for another community or maybe they never wanted to leave their home. With INVU, you can send a potential client home as a non-resident member of your community and instantly connect them to your residence. After you develop a relationship with the non-resident member and their families, and familiarize them with your residence, staff and existing residents, they will be eager to choose your community when they’re ready to move out of their home.

Imagine what it would be like if you’re no longer limited by bed count

Create new revenue streams by creating a new class of membership: non-resident members

Cultivate pipeline of future residents who are familiar with the staff, residence, amenities and other residents
Reduce customer acquisition cost
Leverage existing services and amenities INTO the community
Keep family members updated in real-time
Push your unique content to all devices
Maximize use of your residence through real-time scheduling tool
Grant your future clients access to your residence and familiarize them with the products/services offered

Contact us: (602) 688-2633

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Results and Efficiencies

Completed Surveys

With INVU, 89% of surveys were completed on our resident kiosk.

Follow-Up

With INVU, 98% of resident follow-ups are face-to-face video calls, not phone calls.

Resolution

With INVU, 94% of alerts concern resident care & support (66% of the alerts resolve care plan compliance issues; 28% of alerts resolve ad hoc resident needs).

of residents report they use their kiosk every week

of alerts were for medication compliance issues and were resolved by concierge call center

avoided hospital fees and $5k ambulance fees, based on six-month study of 129 individuals who avoided 22 hospital ED visits and 12 ambulance transports

INVU Care Features

How We Improve Quality of Care and Reduce Cost for Assisted Living

Feature	Impact	Preliminary Indicators
Call Me Button	Redirect level of care Preventable adverse event Resident satisfaction	22 avoided trips to the hospital* 13 ambulance transfers avoided* * 6-month pilot with 200+ individuals
24/7 Access to Care	Immediate psychosocial support Ability to remain in usual and customary residence	28% of alerts were psychosocial support (reduce panic and anxiety), empowering cognitive decision making and appropriate level of care 60% of alerts resulted in clinical care delivery
Video Calls	Visual and audio assessment capability Resident personal connection	98% of calls to residents were face to face video calls
Alerts & Reminders	Care plan compliance	Over 75% of residents found medication reminders the most important feature of the solution. Drove outreach for clarification; 66% of questions were related to care plan compliance Improved outcomes that mitigate the likelihood of an adverse events.
Predictive Alerts	Mobilizing virtual care intervention based on survey data (weight change, blood pressure change, etc.)	Timely intervention reduces risk of high cost adverse events
Resident, Family & Care Giver Engagement	Viable care transition support	Care Team support enables a decreasing Length of Stay and reduces the potential for readmission.
Provider Branded System (white label)	Resident engagement and compliance Resident satisfaction Resident loyalty	The Provider branded system delivers each participating resident a trusted and direct extension of their provider’s care. This increases the resident’s confidence and care plan compliance, as well as loyalty.