Support Quadruple Aim | Benefit Member | Improve STAR Ratings
Too often, high-utilization members command resources and unnecessary hospitalizations. This drives up costs, but doesn’t improve member health.
Our CARE Platform allows your doctors to engage these high-utilization members remotely. With early detection of risks and condition changes, the member avoid unnecessary hospitalizations and unnecessary medical tests.
Unlike other telemedicine solutions, our CARE Network engages families with their aging parent. It’s more than technology, but a portal to the support that they need.
Members are happier and healthier, and your costs are contained.
Quality of Life and Peace of Mind
- Collaborative shared plan of care
- Actionable clinical & social support
- Detection and prevention of adverse medication related events
Productivity, Efficiency and Member Loyalty
More time spent delivering care
Productivity through video and telemonitoring, supplementing office visit
Pre-documented between visits via video and telemonitoring, supplementing office visit
Provider reporting to identify the population for strategic planning and office organization
Attributed Member Loyalty, Enhanced CAHPS rating
- Positioning for Value-based Reimbursement
Health Plan & Full Risk Providers
Enrollment and Reduced Cost of Care
- Reduce preventable and high cost events
- Rationalized medication
- Risk Adjustment Factor (RAF) Scores
Stars/HEDIS quality and satisfaction scores
- Improved standing on Health Outcome Survey (HOS)
Sustaining Memberships by Building Loyalty
Access to timely responses
Individual specific guidance and support
Support allowing longest feasibility for residence of choice
Results and Efficiencies
With INVU, 89% of surveys were completed on our kiosk.
With INVU, 98% of member follow-up contacts are face-to-face video calls, not phone calls.
With INVU, 94% of alerts concern member care & support (66% of the alerts resolve care plan compliance issues; 28% of alerts resolve ad hoc member needs).
INVU Care Features
How We Improve Quality of Care and Reduce Cost for Managed Care
|Call Me Button||
* 6-month pilot with 200+ members
|24/7 Access to Care||
||98% of calls to members were face to face video calls|
|Alerts & Reminders||Care plan compliance||
|Predictive Alerts||Mobilizing virtual care intervention based on survey data (weight change, blood pressure change, etc.)||Timely intervention reduces risk of high cost adverse events e.g. Evelyn’s story|
|Member, Family & Care Giver Engagement||Viable care transition support||Care Team support enables a decreasing Length of Stay and reduces the potential for readmission.|
|Branded System (white label)||
||The branded system delivers each participating member a trusted and direct extension of their health care plan. This increases the member’s confidence and care plan compliance, as well as loyalty.|